At the beginning of July I sent off for a rather expensive coffee machine for Andy’s birthday. The firm in question did send one out, but it was second hand and broken. Finally after countless phonecalls and a great deal of stress, they have refunded my money.
A little tribute to GoCoffee ........
Deep down in quaint old Bicester, right in Oxfordshire,
On a wholesale complex at the end of an email wire.
There stands a coffee warehouse built of metal and stone,
Where works a man named Odley who's always on the phone.
He never learned to tell the truth or treat people right
I think his firm is a pile of shite.
Go, go, GoCoffee, go, go, go
GoCoffee, go, go, go
GoCoffee, go, go, go
GoCoffee, go, go, go
Aah - Coffee'll be Good
He said he had a red machine, he took my cash,
But when it finally landed it was second hand trash.
I asked for a refund, and Tom said no
Mark is off on holiday so we're on go slow
Ringing up to check every single day
I didn't think that firm would ever pay
Go, go, GoCoffee, go, go, go
GoCoffee, go, go, go
GoCoffee, go, go, go
GoCoffee, go, go, go
Aah - Coffee'll be Good
Ooh
Well, his client told him, Someday, you would be a man,
an' you would pay back money as fast as you can.
Many people coming from miles around
to pick up ordered goods before the sun goes down.
Maybe someday, your firm will be in court
for treating clients badly and selling them short
Go, go, GoCoffee, go, go, go
GoCoffee, go, go, go
GoCoffee, go, go, go
GoCoffee, go, go, go
Aah - Coffee'll be Good
I stand in awe of your wordsmithing. Wonderful stuff - we'll get the b and to do this version at the next gig. Shame That's Life isn't on screen any more, it would be an ideal item.
Posted by: Jason | August 07, 2008 at 18:53
I hope you have sent it to them.
Posted by: Rebecca | August 07, 2008 at 23:47
I'm having similar problems, I didn't even receive the goods - how long did it take to get your money back? I'm on week 5!
Posted by: Rich | September 19, 2008 at 16:24
Hi Rich, I ordered on July 4th. They delivered a week later, but the supplied machine was obviously second hand and broken. They collected it on the 21st. Following that, after repeated phone calls they eventually admitted they didn't have one in stock. They said they would order one, but when it hadn't arrived over a week later I asked for my money back. They finally paid my money back on August 6th after I had reported them to both Protx and IMRG, who have since blacklisted them. So not as long as you! I was just gob-smacked at the lies they told, their inability to apologise or accept that they had done anything wrong. I then got the same coffee machine at House of Fraser for about £60 less! All I can advise is to keep ringing and add 141 before your number so they don't know who it is!
Posted by: Liz Curtis | September 19, 2008 at 16:43
Hi, sadly still no refund, have now threatened legal action, will follow through with credit card company and try and get my money back. All I get is we're sorry only Mark can deal with the refund.... found so many comments on the web now! If only I'd searched harder I would have gone elsewhere! Thanks for your comments though, perhapes there is a flicker of light at the end of the tunnel!
Posted by: Rich | September 30, 2008 at 22:05